Here are the top 50 Rules for Managers. Put them in any order you like. Hopefully they will remind you of something or reinforce a concept you have been using. And if not, maybe you will have an “Aha” moment from using this reminder list.
1.You get all of the blame.
2.You get none of the credit.
3.You are always talking about the future.
4.Your job is to make your boss look good and remind him/her of their excellent choice in making you a manager.
5.Make it difficult for your people to fail, as long as they stay in the game.
6.Encourage action.
7.Become what I refer to as “Obnoxiously Optimistic.”
8.Always complain up the chain.
9.Always praise down the chain.
10.Learn all you can and pass it down.
11.Prepare everyone to take over your job.
12.Ask your Customers what they think. They will tell you the truth.
13.Ask your people what they think. They will tell you the truth if they trust you, and if they
don’t, then you know where to start building your team.
14.Become judicious in your decisions.
15.Become a MBWA graduate and practice the concept everyday. If you don’t know what MBWA is, Google it.
16.Practice principles you believe in. If you are not sure what your principles are, start by deciding what you value. Then you can find your principles.
17.Don’t be afraid to say “I made a mistake.” Everybody already knows you did.
18.Lavish praise when needed.
19.Find reasons to celebrate. Then announce a celebration.
20.Take an employee to lunch for no reason at all.
21.Practice integrity. It makes things easier.
22.Be an employee advocate when needed. Sometimes you have to speak for them when they cannot.
23.Challenge old ideas and ask your employees to do the same.
24.Question information from your sources from time to time. You might be surprised at what they are not telling you.
25.Become curious about everything. Keep asking questions.
26.After asking lots of questions, shut up. Listen.
27.Ask the hard questions no one else is. Like “What are your expectations” and “What is the reason we are doing ______?”
28.Use silence as a tool. Sometimes it is just a matter of waiting and listening.
29.Practice brevity when counseling.
30.Become loquacious when singing the praises of your employee(s) or team (s).
31.Become improvement driven. Seek the small victories. They add up.
32.Ask forgiveness rather than permission from time to time. It shows character, judgment and belief in yourself. Just be prepared to demonstrate the effectiveness of what you did.
33.Celebrate the diversity in your workplace. It’s what made us great to begin with.
34.Never let the Customer see how you run your circus. They don’t need to know.
35.Recognize that Leadership and Management are two different things.
36.Have compassion. Sometimes, you are all the person in front of you has and they are looking to you for answers.
37.Don’t do workers work. Let them do it. Show them, teach them, coach them and let them.
38.Be conscious of your language. Your employees see and hear everything.
39.Practice consistency in everything you do.
40.Be willing to jump in and lend a hand when needed, just not all of the time. See #37.
41.Be the first to say Yes to new ideas and new projects.
42.Become resilient.
43.Take care of yourself physically.
44.Have a personal Mission Statement. If you have one, you can ask all of your employees to have one as well.
45.Make sure everyone knows the company Mission Statement.
46.Counsel with your employees more than once a year.
47.Use Goals to inspire, not punish.
48.Be gracious.
49.Practice Courtesy with everyone. They will remember you for it.
50.Say Thank You every chance you get.
Once a day, go outside and raise your hands, take a deep breath and let it out slowly. It will help the rest of your day.
Leonard Buchholz is a Certified Trainer, Speaker and Author. Seminars include subjects like Customer Service, Management and Communications. Known for “High Touch” seminars, participants gain takeaways that include immediate goals and long term learning. Leonard is also a dynamic Keynote speaker that can launch your event with enthusiasm and charisma.
Reach him at leonard@bizprotraining.com or call 760-529-5635.
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