Microsoft Dynamics GP ERP solution fits to the majority of US, Canadian midsize businesses and your selection on MRP applications market should be based on available application functional and technical support.
Large ERP vendors, such as Microsoft, Oracle, SAP are leveraging centralized technical support, where you don’t expect technician onsite and rather open cases, email or phone to the nationwide or regional support center. In the case of Great Plains you have GP Partner or reseller, who typically implements the system initially or, who is chosen by you down the road to provide adequate system support: reporting, data conversion, migration, ongoing integration, version upgrade, customization specking out and programming. This VAR of records is more familiar with your business processes mapping in Dynamics GP and its support is more integrated and somewhat more valuable than case by case calls. In this small publication we would like to discuss Great Plains Partner support options, when it is geared toward remote support
This is a preview of
Great Plains Partner Newsflash: Remote Support
.
Read the full post (478 words, estimated 1:55 mins reading time)Share This