Improving customer relations through 4 ways

When you own a small business, you need every advantage you can get.  You are constantly competing with the “big boys?, the monster corporations that can bury you in piles of cash if they want.

One of the only advantages that you have over those big boys is your ability to interact with your customers on a more personal level.  Here are some tips for taking advantage of that advantage:

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I performed a service, and it’s only reasonable that I get paid promptly!”, stated one of my coaching clients regarding their collection problems. I know what it feels like when you attracted a valuable a client, and you know he/she values your services in return, but they fall behind in their payments. Collecting payments really isn’t as awkward as it seems, expecially from clients who want to hold onto their money as long as possible.

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