If you have Microsoft Dynamics GP formerly known as Great Plains Dynamics implemented in your organization and you are experiencing performance issues, we would like to present you this small publication, written in the form of FAQ and highlights.  

Dynamics GP is module based application and it is hosted in
Microsoft SQL Server 2005, 2008 or even 2000 on Microsoft Windows 2003 or 2008
Server Operating System ? obviously performance tuning should be analyzed at
Windows and SQL Server sides first:

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Microsoft Dynamics GP ERP is typically deployed in mid-size organizations, or if it is in the smaller firm, then likely that business processes are relatively complex, and this was potentially one of the reasons Great Plains was evaluated and chosen. 

As modern MRP and ERP applications, Dynamics GP is relatively intuitive, especially considering role-oriented pages with tight integration with Microsoft Office and Sharepoint.  However it is still mid-size ERP and as such precise user training is needed.  Ideally this publication should help you with your Great Plains Dynamics GP consulting partner and VAR selection.  Let’s review training options and recommendations:

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Microsoft Dynamics GP ERP solution fits to the majority of US, Canadian midsize businesses and your selection on MRP applications market should be based on available application functional and technical support. 

Large ERP vendors, such as Microsoft, Oracle, SAP are leveraging centralized technical support, where you don’t expect technician onsite and rather open cases, email or phone to the nationwide or regional support center.  In the case of Great Plains you have GP Partner or reseller, who typically implements the system initially or, who is chosen by you down the road to provide adequate system support: reporting, data conversion, migration, ongoing integration, version upgrade, customization specking out and programming.  This VAR of records is more familiar with your business processes mapping in Dynamics GP and its support is more integrated and somewhat more valuable than case by case calls.  In this small publication we would like to discuss Great Plains Partner support options, when it is geared toward remote support

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